1. Introduction

Valour Threads respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Messages or inquiries submitted through our website

Payment information may be processed securely by third-party payment providers. Valour Threads does not normally store complete credit or debit card details.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments and transactions
  • Provide customer support
  • Respond to questions and inquiries
  • Send order, shipping, and account updates
  • Improve our products, services, and website
  • Prevent fraud and unauthorized transactions
  • Send promotional emails when you have agreed to receive them
  • Comply with applicable legal obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand visitor activity, and provide a better shopping experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that assist us with:

  • Payment processing
  • Order fulfilment
  • Shipping and delivery
  • Website hosting
  • Email communication
  • Analytics and marketing
  • Fraud prevention and website security

These providers may only use your information to perform services on our behalf.

6. Payment Security

Payments made through our website may be handled by secure third-party payment gateways. Their collection and use of your payment information are governed by their respective privacy policies and security practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, resolve disputes, and comply with legal or financial obligations.

8. Data Protection and Security

We use reasonable administrative, technical, and security measures to protect your personal information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain uses of your information
  • Withdraw marketing consent
  • Request a copy of the information we hold about you

To exercise any applicable privacy rights, you may contact Valour Threads through our website.

10. Marketing Communications

You may receive promotional emails from us when you subscribe to our mailing list or agree to receive marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites. Valour Threads is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website and products are not intended for children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

13. International Data Transfers

Some service providers may process or store information in countries outside your country of residence. Where required, reasonable safeguards may be used to protect information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal obligations. The updated version will be published on this page with a revised effective date.