1. Introduction

Valour Threads is committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking, customs, and delivery responsibilities.

2. Order Processing Time

Orders are generally processed within 2–5 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotional events, or holidays, processing may take slightly longer.

3. Custom and Made-to-Measure Orders

Custom-made, personalized, and made-to-measure products require additional production time.

The estimated production timeframe will be shared on the product page or during order confirmation. Production may take approximately 7–21 business days, depending on the design, materials, and customization requirements.

Shipping time begins after production is completed.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and shipping method:

  • Domestic delivery: approximately 3–7 business days
  • International delivery: approximately 7–15 business days
  • Remote locations: additional delivery time may be required

These timeframes are estimates and do not include order processing or custom production time.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method
  • Order value

Any available free-shipping promotion will be displayed on the website or applied during checkout.

6. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and courier information.

Tracking updates may take 24–48 hours to appear after dispatch.

7. International Shipping

Valour Threads may ship to selected international destinations.

Delivery availability, shipping charges, and estimated delivery times may vary by country. Some products may not be available for delivery to every location.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

The customer is responsible for paying any applicable customs duties, taxes, or import charges.

9. Customs Clearance Delays

International shipments may be delayed during customs inspection or clearance.

Valour Threads is not responsible for delays caused by customs authorities, government restrictions, or incomplete customs documentation requested from the customer.

10. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your address includes:

  • Full recipient name
  • House, apartment, or unit number
  • Street address
  • City and postal code
  • Country
  • Valid phone number

Valour Threads is not responsible for delivery delays or losses caused by incorrect or incomplete address information, subject to applicable law.

11. Address Changes

Address changes may only be possible before the order has been processed or dispatched.

Contact us immediately if you need to update your delivery address. Once an order has been shipped, we may be unable to change the destination.

12. Failed Delivery Attempts

If delivery is unsuccessful because no one is available, the courier may attempt redelivery or provide instructions for collection.

Additional shipping charges may apply if an order is returned to us due to:

  • An incorrect address
  • An incomplete address
  • Refusal of delivery
  • Failure to collect the parcel
  • Multiple unsuccessful delivery attempts

13. Shipping Delays

Delivery delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Customs inspections
  • Courier disruptions
  • Public holidays
  • Transportation delays
  • Natural disasters
  • Government restrictions

We will make reasonable efforts to assist with delayed shipments, but estimated delivery dates are not guaranteed.

14. Lost or Delayed Packages

If your tracking information shows no update for an extended period, contact us so we can assist with a courier investigation.

Courier investigations may take several business days to complete.

Replacement or refund requests will be reviewed following the investigation, in accordance with applicable consumer protection laws.

15. Damaged Packages

Please inspect your package upon delivery.

If your parcel or product arrives damaged, contact us within 48 hours and provide:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs of the damaged product
  • A description of the issue

Keep the original packaging until your claim has been reviewed.

16. Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask household members or neighbours
  • Contact the courier directly
  • Verify the shipping address on your order

Valour Threads will review reported delivery issues and assist with reasonable investigations. Responsibility for missing packages will be determined based on the delivery circumstances and applicable law.

17. Split Shipments

Orders containing multiple items may be shipped separately due to stock availability, production timelines, or warehouse locations.

You may receive separate tracking details for each shipment. Additional shipping charges will not be applied unless clearly stated.

18. Shipping and Delivery Assistance

For shipping or delivery questions, please contact Valour Threads through our website’s customer support channels.

Please include your order number when contacting us.